Regulatory
Regulations
Whitten & Gill is the trading name of Whitten & Gill Ltd.
We are regulated by the Intellectual Property Regulation Board. UK attorneys are members of the Chartered Institute of Patent Attorneys, the Chartered Institute of Trade Mark Attorneys or both. European patent attorneys are members of the European Patent Institute and subject to the epi code of conduct.
Complaints
We value our relationships with our clients and hope you never have cause to complain about our services or charges.
If at any time you perceive a problem with our service, please contact us as soon as possible and preferably within eight weeks of you becoming aware of the problem. In the first instance, please contact George Whitten via admin@whittengill.com or through the channels we have worked with you. We will aim to resolve the issue with you as soon as possible and no later than eight weeks of you bringing it to our attention.
If you are dissatisfied with the outcome there are several further options available to you.
You may be able to take your complaint to the Legal Ombudsman:
Legal Ombudsman
PO Box 6167
Slough, SL1 0EH
Our professional members who practise as UK patent or trade mark attorneys are regulated by the Intellectual Property Regulation Board (IPREG) and are bound by IPREG’s code of professional conduct. Complaints concerning professional misconduct may be made to IPREG:
Intellectual Property Regulation Board
20 Little Britain
London EC1A 7DH
Our European patent attorneys are subject to the epi code of conduct.
We will help you to understand these options and determine which is appropriate for you.